Our manufacturing facility integrates high-end development and production in-house. With over 10 years of history in exporting professional fitness equipment, our factory spans 100,000 square meters and is backed by significant international investment.
Q1: What is the warranty period for this Stairmill?
The main frame is covered for 10 years, the AC motor for 5 years, and other electronic components like the inverter and PCB for 1-2 years.
Q2: How do you ensure product quality before delivery?
We conduct 100% testing on all goods before they leave our factory to ensure all safety sensors and mechanical parts function perfectly.
Q3: What are the primary payment terms?
Our standard terms are T/T 30% as a deposit, with the remaining 70% balance due before delivery.
Q4: Can the machine be customized for OEM projects?
Yes, we have strong professional OEM & ODM capabilities to adapt products and packaging to your specific requirements.
Q5: What is the typical lead time for an order?
Generally, delivery takes between 25 to 60 days after receiving the advance payment, depending on the order quantity.
Q6: Are spare parts included in the shipment?
Yes, we provide 2% of the total amount in easy-to-wear spare parts with every order to ensure continuous operation.